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Company

Consumer Federation of America

US nonprofit consumer advocacy group, founded in 1968, representing hundreds of member organisations and lobbying on finance, privacy, AI and competition.

Current stories

leadershipOne report1 publisher

Personal AI agents go after the revenue companies earn from customer inertia

Personal AI agents that cancel subscriptions and chase refunds could put $2.8bn a year of US insurance premiums at stake, by one Business Insider scenario. Investors may already be pricing the threat, though one strategist expects little effect until 40% to 50% of customers use agents.

Reality

Evidence38
Adoption12
Hype gap+30
Incentives40
Confidence35
leadershipOne report1 publisher

New York City starts enforcing its rule that cancelling must be as simple as signing up

New York City can now fine companies $525 to $3,500 when cancelling a subscription is harder than signing up, under a rule in effect since October 1. Enforcement is already live, so checking the cancel path is this quarter's work for any company billing New Yorkers monthly.

Reality

Evidence55
Adoption30
Hype gap+10
Incentives45
Confidence55
productOne report1 publisher

Crunchbase answered a data-access request by permanently deleting the account

The CCPA access machinery companies have been building since 2020 just got a field test from one reporter with a spreadsheet. The failures cluster in support queue design rather than in the law itself.

Reality

Evidence55
Adoption
Not scored
Hype gap+20
Incentives45
Confidence60
investOne report1 publisher

Hill and Cotton revive their 2018 bid to exempt brokerages under 150 staff from PCAOB audits

French Hill and Tom Cotton want broker-dealers with fewer than 150 employees and no custody of client assets out of the PCAOB audit regime that Dodd-Frank extended to every registered dealer in 2010.

Reality

Evidence58
Adoption18
Hype gap+12
Incentives72
Confidence55